Refund policy

At Lift Your Cars, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may return eligible products in accordance with the terms below.

Lift Your Cars
155 Denton St
Carlisle, CA2 5HB
United Kingdom
Email: Support@Liftyourcars.shop
Phone: +44 1228 511387
Website: Liftyourcars.shop

1. 60-Day Returns

We offer free returns within 60 days of delivery for eligible products.

If you change your mind about your purchase, you can contact us within 60 days of receiving your order to request a return.

To be eligible for a return, the product should be returned in an appropriate condition. Where reasonably possible, please return the product with its original packaging, accessories, manuals and other items supplied with the product.

Your statutory consumer rights are not affected by this policy.

2. How to Request a Return

To request a return, please contact us at:

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387

Please provide:

  • Your order number

  • Your name

  • The product you wish to return

  • The reason for the return, if applicable

  • Any relevant photographs or information if the product is damaged or faulty

We will provide you with instructions for returning the product.

Please do not send a product back before contacting us, as we need to provide the appropriate return instructions.

3. Return Shipping

For eligible returns under our 60-day return policy, Lift Your Cars provides free return shipping.

We will provide the appropriate return instructions or return arrangements after your return request has been approved.

If you arrange your own return without first contacting us, we may not be able to reimburse those costs unless required by law.

4. Refunds

Once we receive and inspect the returned product, we will process your refund where applicable.

Refunds will normally be made to the original payment method used for the purchase.

We aim to process approved refunds promptly. Where UK consumer law specifies a refund deadline, we will comply with that deadline.

For online purchases, consumers generally have a statutory right to cancel within 14 days after receiving the goods, followed by a further 14 days to return them. The trader generally must refund within 14 days of receiving the returned goods or appropriate evidence of return.

Our 60-day return period is an additional commercial return period and does not reduce or replace any statutory consumer rights.

5. Faulty, Damaged or Incorrect Products

If your product arrives:

  • Faulty or defective

  • Damaged in transit

  • Not as described

  • Incorrectly supplied

  • Not fit for its intended purpose

please contact us as soon as possible at Support@Liftyourcars.shop.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.

UK consumer law provides protections for goods that are not as described, are not of satisfactory quality, or are not fit for purpose. These statutory rights cannot be excluded by this policy.

If your product is faulty, please provide photographs or other information that may help us assess the issue. We will not ask you to give up any statutory rights.

6. Products Damaged During Return

Customers are responsible for taking reasonable care of products while they are in their possession and during any return process arranged by them.

If a product has been unnecessarily damaged or its value has been diminished through handling beyond what is reasonably necessary to inspect the product, this may affect the refund where permitted by law.

This does not affect your statutory rights where the product was already faulty, damaged or not as described when supplied.

7. Original Delivery Charges

Where you exercise your statutory right to cancel an online purchase, we will refund the cost of standard delivery where required by law. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

As we offer free standard shipping within the United Kingdom, there will normally be no standard delivery charge to reimburse.

8. Exchanges

If you would like to exchange a product rather than receive a refund, please contact us at Support@Liftyourcars.shop.

Depending on product availability and the circumstances of the request, we may arrange an exchange or recommend returning the original product and placing a new order.

9. Items That Cannot Be Returned

Certain products may be excluded from our voluntary 60-day return policy where permitted by law, including products that have been specially customised or made to the customer's specifications.

Any statutory rights relating to faulty, defective, misdescribed or otherwise non-conforming goods remain unaffected.

10. Refund Timing

After we receive an eligible returned product, we will process the applicable refund to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Where applicable, statutory UK refund deadlines will be followed.

11. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at Support@Liftyourcars.shop.

If the order has already been dispatched, you may need to follow our normal return procedure.

12. Your Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or limit any consumer rights that cannot legally be excluded or restricted under UK law.

Your statutory rights include protections relating to goods being of satisfactory quality, fit for purpose and as described.

Where applicable, consumers purchasing online also have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13. Contact Us

If you have any questions about returns, refunds or your order, please contact us:

Lift Your Cars
155 Denton St
Carlisle, CA2 5HB
United Kingdom

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387
Website: Liftyourcars.shop

We are happy to help with your return or refund request.