Privacy policy

At Lift Your Cars, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from Liftyourcars.shop.

1. Who We Are

Lift Your Cars
155 Denton St
Carlisle, CA2 5HB
United Kingdom

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387
Website: Liftyourcars.shop

For the purposes of applicable UK data protection law, Lift Your Cars is responsible for the personal information described in this Privacy Policy.

2. Information We Collect

When you visit our website, create an account, place an order, contact us or otherwise interact with our services, we may collect information such as:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment-related information

  • Account information, where applicable

  • Communications you send to us

  • Information you provide when requesting a return, refund or customer support

  • Website usage and technical information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. Payment Information

When you make a purchase, your payment may be processed by a third-party payment provider.

We do not generally store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

Shopify may process information necessary to facilitate payments, orders and other Shopify services.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments

  • Provide customer service

  • Respond to questions and enquiries

  • Process returns, refunds and exchanges

  • Send order confirmations and service-related communications

  • Maintain and administer your customer account

  • Prevent fraud and protect the security of our website

  • Improve our products, services and website

  • Comply with legal and regulatory obligations

  • Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

5. Legal Bases for Processing

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

Contract: We need certain information to process your order and provide the products or services you purchase.

Legal obligation: We may need to process or retain information to comply with applicable laws, accounting requirements, tax obligations or other legal requirements.

Legitimate interests: We may process information where necessary for legitimate business interests, such as maintaining website security, preventing fraud, improving our services and responding to customer enquiries, provided those interests do not override your rights.

Consent: Where required, we may ask for your consent before processing personal information for certain purposes, such as certain marketing activities or non-essential cookies.

You may withdraw consent where processing is based on consent.

6. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store.

Shopify may process personal information in connection with website operation, checkout, orders, payments, security and related services.

Shopify's processing of personal information is subject to its own privacy practices and policies.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, provide essential functionality, analyse website usage and, where applicable, support marketing activities.

Some cookies are necessary for the operation and security of the website, while others may be optional.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

You can manage certain cookie preferences through your browser settings and, where available, our cookie preference tools.

Disabling certain cookies may affect some website functionality.

8. Marketing Communications

If you have provided appropriate consent, we may send you marketing emails about products, promotions, offers or other updates from Lift Your Cars.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant email or by contacting us at:

Support@Liftyourcars.shop

We will continue to send essential service communications where necessary, such as order confirmations, shipping updates or information relating to your account or purchase.

9. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify and technology service providers

  • Payment processors

  • Delivery and shipping providers

  • IT, website and security service providers

  • Customer support providers

  • Professional advisers, where necessary

  • Government authorities or law enforcement where required by law

We do not sell your personal information.

Third-party service providers are expected to process information in accordance with applicable data protection requirements.

10. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected

  • Our relationship with you

  • Legal, tax and accounting requirements

  • The need to resolve disputes

  • Fraud prevention and security requirements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

13. Your Privacy Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, contact us using the details below.

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387

14. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We recommend checking this page periodically for the latest version.

17. Contact Us

If you have questions about this Privacy Policy, how we process your personal information, or wish to exercise your privacy rights, please contact us:

Lift Your Cars
155 Denton St
Carlisle, CA2 5HB
United Kingdom

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387
Website: Liftyourcars.shop