FAQs

Frequently Asked Questions

1. What does Lift Your Cars sell?

Lift Your Cars is an online store offering vehicle lifting equipment and related products for customers in the United Kingdom.

Please check the individual product page for specific specifications, features, dimensions and intended use.

2. Where do you ship?

We currently ship within the United Kingdom only.

We do not currently offer international shipping.

3. Is shipping free?

Yes. We offer free standard shipping on eligible orders delivered within the UK.

4. How long does delivery take?

Our typical estimated delivery time is:

  • Handling: 1–3 business days

  • Delivery: 1–2 business days after dispatch

  • Total estimated time: approximately 2–5 business days

Delivery times are estimates and may vary depending on the carrier and circumstances outside our reasonable control.

5. When will my order be processed?

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders placed during weekends or UK public holidays may begin processing on the next business day.

6. Will I receive tracking information?

Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

The availability of tracking depends on the delivery service used.

7. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you entered an incorrect delivery address.

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

8. What is your return policy?

We offer free returns within 60 days of delivery for eligible products.

Please contact us before returning an item so that we can provide the appropriate return instructions.

9. How do I request a return?

Contact us at Support@Liftyourcars.shop and provide:

  • Your order number

  • Your name

  • The product you wish to return

  • The reason for the return, where applicable

We will then provide instructions for the return.

10. How long does it take to receive a refund?

Once an eligible returned product has been received and processed, the applicable refund will be issued to the original payment method.

The time for the funds to appear in your account can depend on your bank or payment provider.

Where a statutory UK refund deadline applies, we will comply with it.

11. What if my product arrives damaged?

Please contact us as soon as possible if your product arrives damaged.

To help us investigate, please provide your order number and, where possible, photographs of the product and packaging.

We will work with you to resolve the issue in accordance with applicable consumer law.

12. What if I receive the wrong product?

If you receive an incorrect product, please contact Support@Liftyourcars.shop with your order number and details of the issue.

We will investigate and help arrange an appropriate solution.

13. What if the product is faulty?

If your product is faulty, defective, not as described or does not conform to the contract, contact us as soon as possible.

Depending on the circumstances, you may have statutory rights to a repair, replacement, price reduction or refund under UK consumer law.

14. Can I cancel my order?

If you want to cancel an order, contact us as soon as possible.

For online purchases, UK consumer law may provide a statutory cancellation period. Our 60-day return policy also provides an additional return period for eligible products.

Your statutory consumer rights are not affected by our voluntary return policy.

15. Are the vehicle lifting products safe to use?

Vehicle lifting equipment should always be used for its intended purpose and according to the manufacturer's instructions, specifications, warnings and safety requirements.

Never exceed the specified load capacity or use lifting equipment contrary to the manufacturer's instructions.

Where professional installation or operation is recommended, we recommend using a suitably qualified or competent professional.

Please read all applicable instructions before using lifting equipment.

16. How can I contact Lift Your Cars?

You can contact us using the following details:

Lift Your Cars
155 Denton St
Carlisle, CA2 5HB
United Kingdom

Email: Support@Liftyourcars.shop
Phone: +44 1228 511387

We're happy to help with product questions, orders, delivery, returns and general enquiries.

17. Do I have UK consumer rights?

Yes. Nothing in our policies removes or limits statutory consumer rights that cannot legally be excluded.

Depending on the circumstances, UK consumer law provides protections relating to products being satisfactory quality, fit for purpose and as described.

For online purchases, additional consumer rights may also apply.

18. Where can I find more information about your policies?

You can review our other policies on Liftyourcars.shop, including:

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Return and Refund Policy

  • Legal Notice

If you cannot find the information you need, please contact our support team.

Lift Your Cars
Support@Liftyourcars.shop
+44 1228 511387